Service & Support

For over 50 years, Spacelabs Healthcare has been trusted by clinicians and technicians for quality products, and excellent support and service when needed. Our Customer First philosophy reflects our commitment to superior care for you and your patients.

Contact Service & Support

In the United States: 1(800) 522-7025

For areas outside the United States, please contact your regional office

Spacelabs Certified Technical Training

Spacelabs Healthcare has designed our Certified Technical Training courses to be flexible and of maximum use to you. By structuring our training this way, we provide each of our Field Service Engineers with the appropriate level of training to meet your service needs and more importantly this also enables us to train your staff to provide the precise level of in-house service that you require. Each Spacelabs Certified Technical Training course will comprise three key categories:

Level 1 - Product Operation

Identifying and rectifying user error and accessory/consumable failures

Level 2 - Preventative Maintenance

Meeting routine maintenance requirements

Level 3 - Corrective Maintenance

Identifying and rectifying product failures

 
2011 Training Schedule in PDF Format    Download Download (1.6 MB)
 

Course Prerequisites

Ultraview/Ultraview SL

Products covered: UV Enhanced 1700,  SL2200/2400/2600/2700/2800/2900/3800/3900

Level 1 None
Level 2 Ultraview Level 1
Level 3 Ultraview Levels 1, 2 and recognized electronics qualification

Telemetry

Products covered:
All Telemetry Products

Level 1 None
Level 2 Telemetry Level 1, Ultraview Levels 1 and 2
Level 3 Telemetry Levels 1, 2 and Ultraview Levels 1, 2 and 3 and recognized electronics qualification

Sirius Anesthesia

Products covered: Sirius Anesthesia Machine and 700/900 Series Ventilators

Level 1 None
Level 2 Sirius Anesthesia  Level 1
Level 3 Sirius Anesthesia  Levels 1, 2 and recognized electronics qualification
 

Intesys Clinical Suite G2

Products covered: All Intesys Clinical Suite G2 Products

Level 1 None
Level 2 ICS G2 Level 1, Windows Admin or MCP and networking essentials 
Level 3 ICS G2 Levels 1 and 2, Windows Admin or MCP and networking essentials
 

2011 Training Schedule

Date Course Class Size Location
 Jan 11-12   Sirius Anesthesia Service Levels 1 and 2   4  Issaquah, WA
 Jan 13-14  Sirius Anesthesia Service Level 3   4  Issaquah, WA 
 Jan 24-28  Ultraview Levels 1 and 2  14   Dallas, TX 
 Jan 24-28  Ultraview Levels 1 and 2  14  Issaquah, WA
 Jan 31-Feb 4  Ultraview Level 3  14  Dallas, TX
 Jan 31-Feb 4  Ultraview Level 3  14  Issaquah, WA
 Jan 31-Feb 4  Intesys Clinical Suite G2 Levels 1 and 2   6  Tampa/Orlando, FL
 Feb 7-11  Intesys Clinical Suite G2 Level 3   6  Tampa/Orlando, FL
 Mar 8-9  Sirius Anesthesia Service Levels 1 and 2   4  Issaquah, WA
 Mar 10-11  Sirius Anesthesia Service Level 3   4   Issaquah, WA
 Mar 21-22  Telemetry Levels 1 and 2  14  Issaquah, WA
 Mar 21-25  Intesys Clinical Suite G2 Levels 1 and 2   8  Issaquah, WA
 Mar 23-24  Telemetry Level 3  14  Issaquah, WA
 Mar 28-Apr 1  Intesys Clinical Suite G2 Level 3   8  Issaquah, WA
 Apr 4-8  Ultraview Levels 1 and 2  14  Issaquah, WA
 Apr 11-15  Ultraview Level 3  14  Issaquah, WA
 May 17-18  Sirius Anesthesia Service levels 1 and 2   4  Issaquah, WA
 May 19-20  Sirius Anesthesia Service Level 3   4  Issaquah, WA
 Jun 6-10  Intesys Clinical Suite G2 Levels 1 and 2   8  Issaquah, WA
 Jun 6-10  Ultraview Levels 1 and 2  14  Issaquah, WA
 Jun 13-17  Ultraview Level 3  14  Issaquah, WA
 Jun 13-17  Intesys Clinical Suite G2 Level 3   8  Issaquah, WA
 Jul 18-22  Ultraview Levels 1 and 2  14  Tampa, FL
 Jul 25-29  Ultraview Level 3  14  Tampa, FL
 Jul 25-29  Intesys Clinical Suite G2 Levels 1 and 2   8  Issaquah, WA
 Aug 1-5  Intesys Clinical Suite G2 Level 3   8  Issaquah, WA
 Aug 1-2  Telemetry Levels 1 and 2  14  Issaquah, WA
 Aug 3-4  Telemetry Level 3  14  Issaquah, WA
 Aug 15-19  Ultraview Level 1 and 2  14   Minneapolis, MN
 Aug 22-26  Ultraview Level 3  14  Minneapolis, MN
 Sep 19-20  Telemetry Levels 1 and 2  14  Issaquah, WA
 Sep 21-22  Telemetry Level 3  14  Issaquah, WA
 Sep 27-28  Sirius Aneshtesia Service Levels 1 and 2   4  Issaquah, WA
 Sep 29-30  Sirius Anesthesia Service Level 3   4  Issaquah, WA
Oct 10-14  Ultraview Levels 1 and 2  14  Issaquah, WA
Oct 17-21  Ultraview Level 3  14  Issaquah, WA
Oct 24-25  Telemetry Levels 1 and 2  14  Issaquah, WA
Oct 26-27  Telemetry Level 3  14  Issaquah, WA
Nov 7-11  Ultraview Levels 1 and 2  14  Issaquah, WA
Nov 14-18  Ultraview Level 3  14  Issaquah, WA
Dec 5-9  Intesys Clinical Suite G2 Levels 1 and 2   8  Issaquah, WA
Dec 6-7  Sirius Anesthesia Service Levels 1 and 2   4  Issaquah, WA
Dec 8-9  Sirius Anesthesia Service Level 3   4  Issaquah, WA
Dec 12-16  Intesys Clinical Suite G2 Level 3   8  Issaquah, WA